Fanboy no more! - MP-Pistol Forum

Fanboy no more!

This is a discussion on Fanboy no more! within the MP Compact Pistols forums, part of the Smith & Wesson MP Forum category; Smith and Wesson is on my sh$$ list for sure. 3 months ago wanted to buy a small conceal for summer. Off to FS in ...


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Old June 7th, 2016, 07:38 PM   #1
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Fanboy no more!

Smith and Wesson is on my sh$$ list for sure. 3 months ago wanted to buy a small conceal for summer. Off to FS in Woburn and picked up a M&P Bodyguard. Easy and a good price as usual. Stuck with M&P cause I have the 9C, 15-22, and shield for everyday carry so figured I would be ok. Got it home and did the usual ritual of cleaning and lubing it with my lube of choice when I was cleaning barrel I noticed. Notch in the lower right hand corner of feedramp.
This isn't gonna do this gun is NEW. Called Smith sent back saying hey barrel defective please replace yada yada yada . Ok, 2 week later I get back gun with same barrel minus the 2 thousandths they removed to almost completely remove defect.

Ok, Im pissed a little now. Called and asked to speak with tech and explained that I was very un satisfied. After wich he replied to me that they test fire all guns upon repair and the gun SHOULD be fine. Ok pal wrong word to use when we are discussing my protection for my life. Demanded replacement and after arguing that the gun was new and I expect the barrel to be in new condition since I just bought it he finally relented and said ok send it back. So I sent it back with a letter explaining I wanted a NEW barrel and this repair was unacceptable!

Fast forward 3 weeks. Just got gun back and sure as hell Im gonna scrutinize. Hmm look at the barrel I got. Sorry you cant see image but not good!

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At first I thought maybe it just dirty from them test firing it so I used Hoppe's and a brush, then patches, then again. Then I switched to slip 2000. This aint coming out. It almost looks like massive copper fowling. But also looks like it is rusted too. Needless to say its past 5PM and I wont be able to call again till tomorrow but M&P fanboy has left the building. Not even sure where to go from here.Ask for my money back? Hope someone from corporate is on and sees this crap cause I wont buy another Smith gun if this is what I have to deal with.
A very pissed off,
Jim
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Old June 7th, 2016, 08:47 PM   #2
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I can understand your frustration and without seeing the pic, I have to assume I would be upset about it too. I sure as hell wouldn't have excepted the filed down barrel. However, they have been willing to try and resolve this situation. I always expect CS to give me a hard time because if they accept every claim without scrutiny, companies would be cheated and going out of business left and right, so I reserve patience and just "act" more upset than I really am, just to get my point across and make sure I'll be helped.

I say, for one, who gives a damn about "fan boy" nonsense. Either remain calm, hold them accountable at getting it resolved, and stay a customer, or sell off your guns/keep them, and go to something else. Even if the CS rep gave you an undeserved hard time, there is always an asshole or two at any given business. If it becomes consistent, I'm sorry you've had a poor experience and wish you the best with another brand. But I've not only not had issues, but so many others have had wonderful experiences, so Smith is on my good side.

Based on what I know about Smith's CS, either you're just having a really unlucky experience right now, or that barrel is fine and you're just making a fuss about some old oil spots. I won't know until I can see the pic.
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Old June 8th, 2016, 10:40 AM   #3
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So did you call... since I read this yesterday
.. and for the record... I think u are waaaay over reacting.. turning this into something it just isn't
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Old June 8th, 2016, 12:11 PM   #4
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So did you call... since I read this yesterday
.. and for the record... I think u are waaaay over reacting.. turning this into something it just isn't
+1 !
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Old June 8th, 2016, 03:49 PM   #5
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Have you tried actually....umm....shooting it?
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Old June 8th, 2016, 05:51 PM   #6
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+2 Waaay overreacting. It's an M&P, not a Michelangelo. Shot it. If it doesn't work, then you have something to call about.

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Old June 9th, 2016, 11:05 AM   #7
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+2 Waaay overreacting. It's an M&P, not a Michelangelo. Shot it. If it doesn't work, then you have something to call about.
I agree. I used to build custom pool cues. There was always something a little not perfect no matter how hard you tried. You always shoot for perfection but it is not possible in many cases. I could always tell the customer that was going to be a problem and tried not to take orders from them.

A pool cue like a gun is in fact a tool. In the case of both pool cues as well as guns they are also functional art. A well made gun is a beautiful thing but it is still a tool. As a buyer you have to try not to be so anal and go nuts over a scratch or finger print.

Especially in the class of guns like S&W M&P line. They are not overly expensive, very high quality, made in the USA and you can get a tech guy on the phone in like 1 minute if you have a problem. They will bend over backwards to help you. They are far from my sh!t list, in fact they are at the top of my list of companies I like to deal with.
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Old June 10th, 2016, 06:00 PM   #8
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Yah,when you buy something you do expect it to be new though right? Then shooting it you can make up your mind whether you like it or not. Yes, I did call and sent the gun back again and for my safety I wouldnt put a round through the New?? Barrel they sent me in the condition it was in. and lets just say I hate it and want to sell it. Am I suppose to take a big loss because they sent me this crappy looking barrel? Think you guys are missing the point. As a bigger issue this has more to do with new being new and they should make it right.
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Old June 10th, 2016, 06:05 PM   #9
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I agree. I used to build custom pool cues. There was always something a little not perfect no matter how hard you tried. You always shoot for perfection but it is not possible in many cases. I could always tell the customer that was going to be a problem and tried not to take orders from them.

A pool cue like a gun is in fact a tool. In the case of both pool cues as well as guns they are also functional art. A well made gun is a beautiful thing but it is still a tool. As a buyer you have to try not to be so anal and go nuts over a scratch or finger print.

Especially in the class of guns like S&W M&P line. They are not overly expensive, very high quality, made in the USA and you can get a tech guy on the phone in like 1 minute if you have a problem. They will bend over backwards to help you. They are far from my sh!t list, in fact they are at the top of my list of companies I like to deal with.
This aint no scratch. A wasted bore is as good as a banana waped cue. Sure you might be able to use it but it sucks just the same. So t what price point can I expect a new gun to be in new factory like condition. 700$ 800$ 1500$. Im tired of hearing the price point issue thrown around for and exuse. New product is just that no matter the cost.
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Old June 11th, 2016, 05:13 AM   #10
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Little different response here ... eh Moby dick.. no BSing here....
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Old June 11th, 2016, 06:44 AM   #11
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BM, in your original post you said that it was the feed ramp. Now it's the bore? That's entirely different and a possible cause for concern. As for it being rust I'm fairly certain the barrel material is stainless steel. That doesn't mean that it can't rust, depending on the SS used, but it would resist it.

I can't see the picture in the original post, hence my questions.

Have you fired it yet?
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Old June 11th, 2016, 08:23 AM   #12
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This aint no scratch. A wasted bore is as good as a banana waped cue. Sure you might be able to use it but it sucks just the same. So t what price point can I expect a new gun to be in new factory like condition. 700$ 800$ 1500$. Im tired of hearing the price point issue thrown around for and exuse. New product is just that no matter the cost.
The correct answer actually is, you have not been talking to the right person at S&W. Not everybody has the same power or incentive to completely help you. The secret is to talk to the person who can actually solve your problem and don't take "NO" for an answer. You want a new barrel or the gun completely replaced. I can assure you when are talking to the right person even if you have to go all the way to the CEO, it ill be taken care of.

I have delt with cities and I know right away when I am talking to someone who can't help me even if they wanted to. The head honcho doesn't always want to be dealing with petty problems and that is fine, I don't really care, they are going to have to deal with mine like it or not.

I am afraid it always come down to the "Squeaky wheel." theory.

Last edited by 8 n out; June 11th, 2016 at 09:54 AM.
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Old June 26th, 2016, 02:38 AM   #13
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BM, in your original post you said that it was the feed ramp. Now it's the bore? That's entirely different and a possible cause for concern. As for it being rust I'm fairly certain the barrel material is stainless steel. That doesn't mean that it can't rust, depending on the SS used, but it would resist it.

I can't see the picture in the original post, hence my questions.

Have you fired it yet?

Yes, feedramp was messed up. I sent it back they ground 3 thousandths off of the feedramp wich I would not accept so I returned it once again to them saying that the repair was not good enough and to please replace the barrel.
Well they did replace the barrel but the barrel I got was trashed. Copper fouled with some rust inside and the fouling could not be removed. The point being I dont know where the barrel came from but it was not new.

Yah, finally able to send picture. I can hear it already thats just copper fouling! Trust me whatever it is it aint coming out tried to clean over and over again. Would you send this to a customeer as a new barrel replacement. When I asked the tech about what the hell they sent me he said well we test fire it with two magazines. Does this look like fouling from 12 bullets? Come on guys.
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Old June 26th, 2016, 05:47 AM   #14
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Old July 13th, 2016, 02:54 AM   #15
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For being a "new" barrel, it sure looks crappy!!
I agree BM. It is suppose3d to be new. My new MP9c
barrel certainly did not look like that!

Just sayin'.
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