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Not Good!

This is a discussion on Not Good! within the MP Full Size Pistols forums, part of the Smith & Wesson MP Forum category; I have been waiting for my 2nd full size .45. Dark Earth/Black slide, TS, night sights. The dealer I bought it from online (very reputable) ...


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Old December 8th, 2016, 06:02 PM   #1
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Not Good!

I have been waiting for my 2nd full size .45. Dark Earth/Black slide, TS, night sights. The dealer I bought it from online (very reputable) just called me today. He said he was very sorry but my M&P showed up from the distributor with a broken Tritium Vial in the front sight and the pistol's action fully locked up! He said his gunsmith noted the slide wasn't fully into battery and the take down lever was stuck at a 45* angle! They could not get the pistol apart at all! So off it goes back to S&W for a replacement pistol. As I am at work until next Wednesday it's not too big a deal about the delay, but WTF is going on at S&W?!! Where is the quality control?! Has anyone else heard or had anything like this happen upon delivery of their new pistol? I'm hoping this was a fluke and the replacement will be GTG. My new Glock 20 SF (oh crap I said the G word ) just showed up. It was going to be a truck pistol but now it's going on the night stand, after 500rds, instead of the M&P until I can verify the M&P is reliable. I own a .45 Shield and that is an incredible pistol, the reason for my purchase of the full size.
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Old December 8th, 2016, 07:48 PM   #2
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Did you even consider that this might be a problem with the shipper and have nothing to do with S&W?
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Old December 8th, 2016, 08:36 PM   #3
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Yeah, sounds to me like the problem is elsewhere and not at S&W. It definitely sounds as though incompetent hands were on it.
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Old December 9th, 2016, 05:04 AM   #4
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Did you guys miss the part where the OP said:
"sorry but my M&P showed up from the distributor with a broken Tritium Vial in the front sight and the pistol's action fully locked up!"

I dont believe for a minute that the distributor had anything to do with this issue.
What i DO believe, is that S&W let this out of their facility in this condition.
Quality control suffers A LOT today due to demand everywhere... the attitude today is, ship it out, worry about it if it comes back.
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Old December 9th, 2016, 05:11 AM   #5
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Yes I have considered it could have happened at the distributor, that's why I'm asking if anyone else has had a similar problem? I read on here where guys had a chipped barrel, another had a bad extractor, some others had bad triggers? I have seen the torture tests performed on these pistols. Can you imagine what it took to do this to the .45 I ordered?! My .45 Shield is the best carry pistol I've ever owned. I like S&W but it concerns me to read about some of the problems people are having on here with new out of the box pistols. If you go to S&W's web site it states " Each pistol is thoroughly inspected and test fired before leaving our facility ". Obviously a bad one slips through every now and then but this could be a result of batch testing as well? Bushmaster was guilty of this when they were batch testing barrels and bolts instead of every one. My point being S&W can't claim that each pistol is inspected and tested when people are receiving them with problems that should have shown up with even the most basic inspection.
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Old December 9th, 2016, 06:08 AM   #6
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PaPow, yes, I did see where that was written, but unless it's a 100% fully automated distributor, humans are involved and can open cartons and mess with things. Too, it arrived in another humans hands and if screwed up there he might say the same thing. It still sounds to me as though an incompetent was involved somewhere in the delivery chain; someplace between S&Ws final inspection and his dealer.

But it'll be replaced by S&W. It's unfortunate that it'll take more time to get it done... more waiting.
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Old December 9th, 2016, 06:14 AM   #7
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Quote:
Originally Posted by gdonley308 View Post
Yes I have considered it could have happened at the distributor, that's why I'm asking if anyone else has had a similar problem? I read on here where guys had a chipped barrel, another had a bad extractor, some others had bad triggers? I have seen the torture tests performed on these pistols. Can you imagine what it took to do this to the .45 I ordered?! My .45 Shield is the best carry pistol I've ever owned. I like S&W but it concerns me to read about some of the problems people are having on here with new out of the box pistols. If you go to S&W's web site it states " Each pistol is thoroughly inspected and test fired before leaving our facility ". Obviously a bad one slips through every now and then but this could be a result of batch testing as well? Bushmaster was guilty of this when they were batch testing barrels and bolts instead of every one. My point being S&W can't claim that each pistol is inspected and tested when people are receiving them with problems that should have shown up with even the most basic inspection.
gDon,
Well said my friend, i`m with yah, i`ve had my own share of complaints of quality control...!!!
Smith&Wesson can spew out all the words and statements they want, BUT, its up to the consumer if they choose to believe the sales pitch`s, or not. Personally, for me, when it comes to the sales pitch, (with anything) for some reason, somehow someway, my ears seem to magically turn off... i mean REALLY, i become suddenly deaf. If a product is THAT good, it dosent NEED a sales pitch. Quality speaks loudly for itself with ANY product, gun or not.

I will tell you right now, i am NOT brand loyal to ANY gun names, i will always tell anyone what i`ve had with my own experiences over the MANY MANY years of handguns. And i will be VERY honest, when i say this, smith&wesson brand are the only handguns i`ve ever had to send back for repairs due to quality issues. Now i`m sure, that many M&P fanboys will jump all over me about my statement here, but i dont really care, i`m just stating my past experiences with this brand name.

Tune out any people that will bash "you" for commenting your issues with your gun. There are some that believe S&W can do no wrong, and "their" M&P is the most perfect gun in the world. Is S&W the only one with quality issues, absolutely not. But their quality control is NOT that good...demand goes up. quality goes down.

I recently had terrible luck with a standard 9mm shield... it had so many issues that i got rid of it and bought the performance center 9mm shield to replace it, and it is leaps and bounds a far better gun than the standard shield i had. So with saying that... yes, quality played a big part in my quest to like the M&P line.

If i were you, i would give S&W a chance to make it right... but always keep in mind, if a company cant do it right the first time, its hard to trust them after that... even with a fancy sales pitch.
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Old December 9th, 2016, 06:19 AM   #8
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Quote:
Originally Posted by BrianK View Post
PaPow, yes, I did see where that was written, but unless it's a 100% fully automated distributor, humans are involved and can open cartons and mess with things. Too, it arrived in another humans hands and if screwed up there he might say the same thing. It still sounds to me as though an incompetent was involved somewhere in the delivery chain; someplace between S&Ws final inspection and his dealer.

But it'll be replaced by S&W. It's unfortunate that it'll take more time to get it done... more waiting.
Brian, i totally agree, but i do, find it highly unlikely, as i`ve had my share of S&W`s with quality issues... and some of them came right straight from S&W with bypassing the distributor all together. So i wont defend S&W at all. But i DO understand what your saying, it DOES & CAN happen at the distributor level as well... but neither one of us will ever know the truth "where" it happened.
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Old December 9th, 2016, 04:29 PM   #9
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Something sounds fishy. Even if you took a hammer to it....how can all THAT damage happen anyway????
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Old December 10th, 2016, 07:02 AM   #10
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All that I can report is my experience, and that is, I have purchased several new S&W handguns since 2011 and none of them have had any issues. The closest I can come to the OP's experience is a couple of loose screws on a Pro Series Model 60 revolver.

Not trying to invalidate the OP's experience or anyone else's, this is just my experience. The good news is that I'm confident S&W will make it right!

Last edited by Bill in Tx; December 13th, 2016 at 08:56 AM.
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Old December 10th, 2016, 03:47 PM   #11
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it can happen to anybody, a good drop by UPS can do it
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