how is the S&W warrantee work? - MP-Pistol Forum

how is the S&W warrantee work?

This is a discussion on how is the S&W warrantee work? within the MP Talk forums, part of the Smith & Wesson MP Forum category; Just sent in my M&P Compact for a repair and they told me I would be without the gun for 4 weeks. Is this common? ...


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Old April 6th, 2017, 10:55 AM   #1
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how is the S&W warrantee work?

Just sent in my M&P Compact for a repair and they told me I would be without the gun for 4 weeks. Is this common? Anyone with experience with their warrantee work? They were nice on the phone and paid for the fed ex shipping.
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Old April 6th, 2017, 12:37 PM   #2
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It all depends on what you're having done. You didn't give specifics and those are required for better responses. More information rather than less always yields better responses on any forum.

Generally, the work will be done and they'll pay the freight. Without more detailed information and lacking ESP I can't tell you more. If it's still not right when you get it back contact them again. That's the best I can do with what you posted. generalities = generalities

Their turn around for me was faster, but that was a few years ago and they didn't fix the problem of inaccuracy (I'm a competitor). It turns out that they simply couldn't fix the problem in my gun with their bin parts. I had to address what I wanted to get out of it.
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Old April 7th, 2017, 05:29 AM   #3
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Originally Posted by BrianK View Post
It all depends on what you're having done. You didn't give specifics and those are required for better responses. More information rather than less always yields better responses on any forum.

Generally, the work will be done and they'll pay the freight. Without more detailed information and lacking ESP I can't tell you more. If it's still not right when you get it back contact them again. That's the best I can do with what you posted. generalities = generalities

Their turn around for me was faster, but that was a few years ago and they didn't fix the problem of inaccuracy (I'm a competitor). It turns out that they simply couldn't fix the problem in my gun with their bin parts. I had to address what I wanted to get out of it.
I discovered that the gun (M&P 9C) will fire with the safety on. When I looked at it inside you could see the trigger bar actually tilt up and actually clime over the tab that is to block it. It was very loose.

To be honest, the whole mechanism looks cheap cheesy, poorly made. I think I am going to get rid of the gun when I get it back. I know they are supposed to be quality made but they seem like crap on closer examination.

I was looking at a Sig 320 the other day and the quality look much better.
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Old April 7th, 2017, 05:34 PM   #4
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I've never had to send an M&P back, but on the two S&W guns I've needed warranty work on over the last 25 years; the work was exemplary, and far exceeded my expectations.
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Old April 8th, 2017, 10:12 AM   #5
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I've never had to send an M&P back, but on the two S&W guns I've needed warranty work on over the last 25 years; the work was exemplary, and far exceeded my expectations.
I am hoping they fix the gun because I do like shooting it and it has been my carry gun. Just when I saw what was happening I could not believe it. While the gun shoots OK how could it leave the factory like that. The mechanism jiggles all over the place.

The Sig P320 when you look at the firing box it is really solid and precision looking. It functions like a fine watch. The same with my Beretta. I guess I am very disappointed with the S&W overall quality. I guess it's good for the money.

If someone has one with a safety take a close look at it. It looks like an after thought, not a functional design. It works like the breaks I had on my old soap-box-derby car.

Last edited by 8 n out; April 8th, 2017 at 10:17 AM.
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