A guy I work with was deer hunting last fall with a Browning A5 Light Twelve shotgun and he fired one shot off fine, apparently missing, then he shot again and the barrel flew off the gun. It looked like the cap that screws on the magazine tube cracked and broke apart then the recoil spring sent the barrel flying.
Well he called Browning up to see what they would do about it and they said to send it in and they would look at it. So he found packaging for it and went and PAID 20-25 BUCKS to ship it off to them. FEW WEEKS later they get back with him and say that a number of peices need replaced and it was going to cost aprrox. $350. He asked if they have any kind of warranty for this kind of stuff since it was more of a manufacturer defect than anything else and I guess he was told they have a 5-year unwritten warranty.
I was shocked, I would have thought that they would take better care of their customers than that. I guess everyone's customer service can't be as good as S&W.
Well he called Browning up to see what they would do about it and they said to send it in and they would look at it. So he found packaging for it and went and PAID 20-25 BUCKS to ship it off to them. FEW WEEKS later they get back with him and say that a number of peices need replaced and it was going to cost aprrox. $350. He asked if they have any kind of warranty for this kind of stuff since it was more of a manufacturer defect than anything else and I guess he was told they have a 5-year unwritten warranty.
I was shocked, I would have thought that they would take better care of their customers than that. I guess everyone's customer service can't be as good as S&W.